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Meet Dean Hammond

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One Tuesday evening I had a nice chat with Dean Hammond, a manager at one of the national franchise restaurants, called Fego Caffé. The first thing I noticed about Dean was the fact that everyone wants to greet or talk to him! After 15 years in the restaurant industry,  Dean says he still loves it. "My business is your pleasure", he said with a smile on his face. We are briefly interrupted by one of his staff members requesting him to authorize something. You could clearly see the positive vibe between manager and employee even after a long shift.

I asked him how he sees his role as a manager especially in the competitive food industry. "I'm a people's person and there to make the light shine for my clients. If you have a bad day, come to
Fego Caffé and we will make it better with a smile and excellent service, not to mention the wonderful food we serve. We will be the light in the darkness. If it is not for some people to make the light shine then this will be a dark world. A smile costs nothing and it has to start somewhere or with someone. It starts with me not only as a person but as a manager. If you are happy in your work and you realize what your passion is, what you have and love in life you cannot help for being positive and share that light with others.

At the end of the day we can make more people happy with excellent service and quality food. We add value to a customer's day and that's what it's all about. When a customer walks in and I can put a smile on that customer's face, it lights up their day then I have done my work.

You must have a positive attitude and a good passion for what we do. You cannot work in the restaurant industry only for a quick buck. With that attitude a person doesn't last long. It's those people with passion and good attitude that makes the difference."

It is no secret that for me, Philosophy and Attitude brings magic in your life. Philosophy drive attitudes and attitudes drive actions so I had to ask Dean what his life's philosophy is.

"The sweet will never be sweet if it was not for the bitter. You must be able to realize what is bitter and be able to enjoy that too because if it was not for that experience you would have no sweet. The sooner people realize that the bitter is only the balance in life and just as important as the sweet."

Dean then refers to the Chinese Yin Yang symbol. The Yin Yang theory holds that all phenomena consist of two opposite aspects, yin and yang, which are variously defined as: up and down, left and right, light and dark, hot and cold, stillness and movement, substance and function.

Dean explained: "In the concept of the Chinese Yin Yang symbol you will see that there is light in the dark and in the light there is dark. It is what the two spots in each half of the circle represents. Yes, in every dark there is light and in every light there is dark but there is a perfect balance. No matter what bad stuff life throws your way some times, as long as you learn from them.

How can you learn if there are no bad times? You learn through your mistakes and those bad decisions you've made throughout your life. If the going gets tough it will get better. Life is a journey of learning and growth, and everything happens for a reason."

WOW! My meeting with Dean was insightful with positive secrets that will add impact value to all.

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